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SYSPAC Dispatch/Maintenance and Control

This application is designed with service organizations in mind. The module is integrated with SYSPAC distribution and accounting for inventory control, contracts, and billing.

  • Call / Service Order / Work Order tracking
  • Service activity logging
  • Technician assignments
  • Automatic on-line messages sent to all concerned
  • Extensive search routines by client, model, and serial number, and loaner
  • Address Master interface
  • Maintains client information and equipment history
  • Calculates service statistics
  • Tracks equipment
  • RMA tracking
  • Prints service request and services rendered forms
  • Inventory control interface
  • Order entry & billing interface
  • Integrated accounting
  • Preventative maintenance scheduling
  • Warranty tracking
  • Includes user reference guide and on-line help, with 800-line support and menu security options available