SYSPAC Dispatch/Maintenance and Control
This application is designed with service organizations in mind. The module is integrated with SYSPAC distribution and accounting for inventory control, contracts, and billing.
- Call / Service Order / Work Order tracking
- Service activity logging
- Technician assignments
- Automatic on-line messages sent to all concerned
- Extensive search routines by client, model, and serial number, and loaner
- Address Master interface
- Maintains client information and equipment history
- Calculates service statistics
- Tracks equipment
- RMA tracking
- Prints service request and services rendered forms
- Inventory control interface
- Order entry & billing interface
- Integrated accounting
- Preventative maintenance scheduling
- Warranty tracking
- Includes user reference guide and on-line help, with 800-line support and menu security options available