This application is designed with service organizations in mind. The module is integrated with SYSPAC distribution and accounting for inventory control, contracts, and billing.
• Call / Service Order / Work Order tracking
• Service activity logging
• Technician assignments
• Automatic on-line messages sent to all concerned
• Extensive search routines by client, model, and serial number, and loaner
• Address Master interface
• Maintains client information and equipment history
• Calculates service statistics
• Tracks equipment
• RMA tracking
• Prints service request and services rendered forms
• Inventory control interface
• Order entry & billing interface
• Integrated accounting
• Preventative maintenance scheduling
• Warranty tracking
• Includes user reference guide and on-line help, with 800-line support and menu security options available
